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This guide will show you how to resolve the following error message in your connection log:

Sun Dec 01 20:03:09 2013 CreateFile failed on TAP device: \\.\Global\{89A06566-8B1F-48D9-BC9D-A0E68694F215}.tap
Sun Dec 01 20:03:09 2013 CreateFile failed on TAP device: \\.\Global\{8A53E038-1749-4567-B9BE-1B521C585FB4}.tap

Note: You may see a different string of characters for this error message in your connection log.

To resolve the issue:

  1. Download the latest version of the ExpressVPN Windows app.
  2. Connect to the VPN.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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